1. One of New Zealand's largest online stores for natural products
New Zealand Shop is a large online store for natural products. We are a New Zealand owned and operated business and we ship orders directly from our warehouse located in Pukekohe (we were previously based by the airport in Christchurch). We have carefully chosen trusted brands that have been proven to produce high quality products. These are the brands that you will find in pharmacies and local health food stores with one importance: our prices are typically 30-40% cheaper. We save on expensive rental prices and other costs associated with opening stores in cities which means that we can pass on those savings to you.
2. Genuine products
All the products shown are 100% trusted brand names.
3. Product availability
If there is a product that you require that is not available on the site, please e-mail us at firstname.lastname@example.org and we will try to respond within one working day informing you of any potential availability.
4. Lowest price guarantee
If you find a lower price on an identical stocked product, please contact us at email@example.com and we will do our best to offer you a cheaper price. This offer excludes trade and special quotes, stock liquidations and commercial quantities.
5. Customer approach
We are dedicated to providing you with the best service and are always an email away. Do not hesitate to contact us if you have any questions or queries.
6. Rigourousness with regards to expiration dates
New Zealand Shop promises to offer you the freshest products. Our inventory turnover rate is very high, which means the New Zealand Shop products are on our shelves for less than one month.
7. Solid personal privacy commitment
Personal privacy is very important to us. New Zealand Shop promises to never sell, lease or share any customer information with third parties. Your personal information remains entirely confidential.
8. Free or discounted shipping
We offer free courier post delivery within New Zealand on all orders over NZ $49 total. You can expect your order to arrive promptly and in good condition.
International orders are also welcome with varying shipping prices dependant on location.
9. Reward Points
Points are awarded to registered customers for every order or for inviting a friend to shop with us.
Reward points are an added bonus and just one of the ways we thank you for being a loyal customer.
10. Guaranteed refund
All products that have not been opened and are in their original condition can be returned to us. Just let us know at the latest one month after purchase.
We regret we cannot offer a refund once the product has been opened and used unless there is something wrong with the product. In this case, it can be returned to us for a refund but please contact us before returning any items. Unfortunately, items returned without prior authorisation will not be accepted.
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